Tech Support EX

  • Subscribe to our RSS feed.
  • Twitter
  • StumbleUpon
  • Reddit
  • Facebook
  • Digg

Wednesday, 31 October 2012

Share your work from Google Drive to Google+

Posted on 12:20 by Unknown
Posted by Li-Wei Lee, Software Engineer

(Cross-posted on the Google Drive Blog.)

With Google+, you can share what you want with just the right people. That might be pictures from your team offsite or an article from your favorite new blog. Starting today, you can also share the work you create and store in Google Drive, and people will be able to flip through presentations, open PDFs, play videos and more--directly in the Google+ stream.

(click the image above to view a presentation in the stream)

Forms shared in the stream, like feedback surveys or lunch order polls, are interactive as well and can be completed with just a couple of clicks.



To share, paste the link to the Drive file directly in the share box inside Google+. And, if you use Google Apps for Business, Education or Government you can make the post restricted to ensure that the discussion is only visible to people in your organization.
Read More
Posted in Google Apps, google docs, Google spreadsheets, google+, googlenew, Sheets, Slides | No comments

Tuesday, 30 October 2012

Introducing the new compose in Gmail

Posted on 09:06 by Unknown
Posted by Phil Sharp, Product Manager

(Cross-posted on the Gmail Blog.)

We're always trying to make Gmail faster and easier to use, so today we're introducing a completely redesigned compose and reply experience that does just that.

Faster
How many times have you been writing an email and had to reference something in another message? Saving a draft, opening the old email, and then reopening your draft wastes valuable minutes. The new compose pops up in a window, just like chats (only larger).


This makes it easy to reference any other emails without ever having to close your draft. You can even do a search or keep an eye on new mail as it comes in. And because the compose window works the same way as chats, you can write multiple messages at once and minimize a message to finish it later.

Easier to use
The new compose is designed to let you focus on what's important: your message. The controls are still there when you need them but get out of the way when you don’t. We’ve even added some new features like the ability to easily insert inline images and have more to come.

And, when you add recipients to your message, you'll see profile pictures of your contacts in autocomplete helping you find the right person faster. You can also drag and drop the new address chips between to:, cc: and bcc:. When you’re done adding recipients, the address area collapses automatically to get out of your way.


You’ll also see these same changes when you respond to a message. The reply experience has been designed to fit better inline as part of your conversation -- replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.

We're rolling out a preview of the new compose and reply today. After we've added some finishing touches over the coming months, we’ll enable it for everyone.
Read More
Posted in gmail, Google Apps, googlenew | No comments

Monday, 29 October 2012

Search. Click. Call. Get connected with your local expert today.

Posted on 11:27 by Unknown
Posted by Amit Singh, Vice President, Google Enterprise

Whether you’re evaluating Google Apps, ready to make the move, or already a current user, we’re making it simpler for you to find the local, specialized, and trusted help you may need with the new Google Enterprise Partner Search. Search, click, and make the call to see how Google Apps Resellers can make your experience with Google Apps even better.


With over 6,000 Google Apps Resellers around the world, Enterprise Partner Search lets you preview the capabilities of a partner and find one that offers the services you’re looking for – from setup and user training, to email migration, management services, and support.

It’s simpler than ever, search for a partner today.
Read More
Posted in Google Apps, Google Apps Reseller, partner, partners | No comments

Friday, 26 October 2012

About today’s App Engine outage

Posted on 20:22 by Unknown
Posted by Peter S. Magnusson, Engineering Director, Google App Engine

Editors note: This morning we failed to live up to our promise, and Google App Engine applications experienced increased latencies and time-out errors. For a full report of the incident, visit the Google App Engine blog.

We know you rely on App Engine to create applications that are easy to develop and manage without having to worry about downtime. App Engine is not supposed to go down, and our engineers work diligently to ensure that it doesn’t. However, from approximately 7:30 to 11:30 AM US/Pacific today, about 50% of requests to App Engine applications failed.

During this incident, no application data was lost and application behavior was restored without any manual intervention by developers. There is no need to make any code or configuration changes to your applications.

We will proactively issue credits to all paid applications for ten percent of their usage for the month of October to cover any SLA violations. This will appear on applications’ November bills. There is no need to take any action to receive this credit.

We apologize for this outage, and in particular for its duration and severity. Since launching the High Replication Datastore in January 2011, App Engine has not experienced a widespread system outage. We know that hundreds of thousands of developers rely on App Engine to provide a stable, scalable infrastructure for their applications, and we will continue to improve our systems and processes to live up to this expectation.
Read More
Posted in Google App Engine | No comments

Helping SMBs save money with the cloud

Posted on 10:16 by Unknown
Posted by Rich Rao, Director of Sales and Operations, Google Enterprise

Working with Google and Analysis Group, MIT research scientist Andrew McAfee recently conducted a study to understand the comparative costs of a business moving to the cloud versus remaining with a traditional on-premise IT system. In this comparative cost model, McAfee finds that the typical small- to medium-business (SMB) will significantly reduce its IT costs by doing away with its on-premise technology and moving to the cloud.


For example, a business with 16-100 computers can expect to save 37% by moving to the cloud – even if there’s no IT labor reduction. With savings achieved by moving to the cloud, these businesses are able to invest in areas that help expand or strengthen their business, whether it’s opening a new branch, starting a new product line, or hiring more people.

Bill Hipsher, Director of Business Development at USstoragesearch.com confirms, "Over a one-year period, Google Apps cost one-quarter of what we were spending on our on-premise IT before moving to the cloud – and over our business lifetime, it drops to just one-tenth of the cost. The hardware, software and time savings helped us expand our call center, which led to the creation of more than 30 new jobs this year."

In his study, McAfee also notes that SMBs' technology use is a strong indicator for the future of IT. Because SMBs are more flexible in their decision-making and aren't bogged down by legacy costs, they're able to choose an IT system that best suits their business. Thus, moving to the cloud frees up money for SMBs to drive business and job growth, and can set a precedent for how large businesses adopt cloud technology.

At Google, we’re proud to work with SMBs across the country to help them save money and move to the cloud. Visit our website to learn more about moving your business to Google Apps and explore McAfee’s comparative cost model in Google Sheets to adjust and tailor the model to your business.
Read More
Posted in cloud computing, Google Apps, small business | No comments

Wednesday, 24 October 2012

Playworks Transforms more than Recess with Chromebooks and Apps

Posted on 10:31 by Unknown
Posted by Richard Ng, IT director, Playworks

Editors note: Today’s guest blogger is Richard Ng, IT director at Playworks, a nonprofit organization dedicated to improving children’s health and well-being through increased physical activity and play. See what other organizations that have gone Google have to say.

For more than 16 years, Playworks has been working with elementary schools in urban communities to help increase students’ physical activity during recess and throughout the day. We are the only organization in the country to send trained adult program coordinators into low-income schools, where they turn recess into a fun, positive experience that helps kids and teachers get the most out of their school day.

Headquartered in Oakland, California, Playworks has coaches and staff deployed at 380 schools, reaching 170,000 students in 23 cities across the country every day. In addition, our training staff serves another 400 schools each year all around the country. As the director of IT, my job is to make sure that every one of our staff has access to the resources they need to be successful at their schools. For our program staff, who visit 2-3 different schools every week the ability to get to their documents, and share and collaborate with each other is vital. Playworks relies on flexibility, mobility and access to information anytime, anywhere – Google is helping us achieve that.

In 2011, I attended Google I/O, where I had my first encounter with the Chromebook. I knew immediately that Chromebooks and Google Apps could be the answer our tech needs. We deployed a small, successful pilot program in early 2011, and today we have nearly 80+ Chromebook devices in use in the field, with more planned next year. With a simple two-page instruction document that we created internally, our team could work, share and collaborate from any of our 23 cities virtually overnight. Because Chromebooks don’t require manual software updates or an IT support staff to troubleshoot, my team can focus less on maintenance and more on strategic IT projects, and ultimately, the kids.

As a non-profit organization, cost is a major factor in every technology decision. The value that Google Apps and Chromebooks have delivered is unprecedented. Playworks has been able to save tens of thousands of dollars since we implemented Google Apps and deployed the Chromebooks. Based on estimates of what we previously spent on software and maintenance versus what we are spending now, I estimate we will save $50,000 - $70,000 per year. That translates to tremendous savings that can be redirected to improving our programs for kids.

At the end of the day, while we are working to improve the health and well-being of children by increasing opportunities for physical activity and safe, meaningful play, Google is helping our team access the technology they need to transform recess in the communities that need it the most.

Read More
Posted in Chrome, Chrome OS, chromebooks, Chromebooks for Education, education | No comments

Tuesday, 23 October 2012

One click to Docs, Sheets, and Slides

Posted on 10:04 by Unknown
Posted by Jonathan Rochelle, Director of Product Management

(Cross-posted from the Google Drive Blog.)

Google Drive is a place where you can create, share, collaborate and keep all your stuff. Of course, there are times you want to start a new document right away–say, to take notes in class or prepare a last-minute presentation for your boss.

To make it even easier for you to create stuff quickly, Documents, Spreadsheets, and Presentations–now called Docs, Sheets, and Slides–are now available as apps in the Chrome Web Store. Once installed, shortcuts to these apps will appear when you open a new tab in Chrome.


If you use a Chromebook, you’ll see Docs, Sheets, and Slides in your apps list by default following the next update to Chrome OS in a few weeks.


Read More
Posted in Docs, documents, Google Apps, google drive, Google spreadsheets, googlenew, Sheets, Slides | No comments
Newer Posts Older Posts Home
Subscribe to: Posts (Atom)

Popular Posts

  • Keeping you safe in 2013
    Posted by Eran Feigenbaum, Director of Security, Google Enterprise Most businesses these days rely on technology to get their work done. An...
  • Mapping a clear strategy for business growth with Google
    Posted by A.V. Dharmakrishnan, Chief Executive Officer, Madras Cements Editor's note: Today’s guest is A.V. Dharmakrishnan, Chief Exec...
  • Playworks Transforms more than Recess with Chromebooks and Apps
    Posted by Richard Ng, IT director, Playworks Editors note: Today’s guest blogger is Richard Ng, IT director at Playworks, a nonprofit organ...
  • GeoEye Using Google Earth Builder for Commercial Distribution of their Data
    Posted by Dylan Lorimer, Google Earth and Maps for Business Product Manager Since 2008, Google has worked with GeoEye to publish millions ...
  • Hangout On Air: Lessons from a retail CIO on moving to the cloud with ease
    Posted by Meghdutt Brahmachari, Product Marketing Manager, Google Enterprise Change is never easy, but when a business has tens of thousand...
  • Google Apps for Education helps Pt England School raise achievement levels
    Posted by Dorothy Burt, professional development leader at Pt England School Editors note: Today’s guest blogger is Dorothy Burt, a profess...
  • FedEx.com re-imagined with Google Maps Engine
    Posted by Pat Doyle, Manager IT, FedEx Editor's note: Today we announced the availability of the Google Maps Engine API , letting organ...
  • Auto manufacturers take a new turn with Google Maps
    Posted by Mickey Kataria, Senior Product Manager, Google Maps for Business You should have access to comprehensive, accurate and useful info...
  • Amtrak maps trains from coast to coast with Google Maps Engine
    Posted by Steve Alexander, Creative Director of E-commerce, Amtrak Editor's note: Today’s guest blogger is Steve Alexander, Creative D...
  • Introducing online sign-up for Google Maps Coordinate
    Posted by Dan Chu, Senior Product Manager, Google Maps for Business Google Maps Coordinate makes it easy to manage mobile teams more effici...

Categories

  • #gone google
  • #gonegoogle
  • #Google Apps
  • #innovationupgrade
  • #moregoogleapps
  • #SysAdminDay
  • #tbt
  • #throwbackthursday
  • #top10trust
  • 100% web
  • admin
  • admin sdk
  • Android
  • Apps
  • Apps Adventures
  • Asia Pacific
  • Audi
  • Audi Connect
  • Australia
  • big data
  • Big Query
  • bigquery
  • Boston
  • browser
  • Chrome
  • Chrome for Business
  • Chrome Frame
  • Chrome OS
  • chromebooks
  • Chromebooks for Education
  • chromebox
  • City 24/7
  • Clearing Kosovo
  • Cloud
  • cloud computing
  • cloud computing gonegoogle
  • cloud computing gonegoogle Google Apps
  • cloud computing gonegoogle Google Apps google docs small business success story
  • cloud computing gonegoogle Google Apps google docs small business success story switch
  • cloud datastore
  • cloud platform
  • cloud print
  • cloud services
  • cloud sql
  • collaboration
  • Colorado
  • contacts
  • customer love
  • Customer story
  • Customer testimonial
  • Developer
  • developers
  • Docs
  • documents
  • drive storage
  • Earth
  • earth and maps
  • education
  • enterprise
  • events
  • FedEx
  • Fedex.com
  • franchises
  • Gartner
  • GE
  • Global Partner Summit
  • gmail
  • Gone Google
  • gonegoogle
  • Google App Engine
  • Google Apps
  • Google Apps Blog
  • Google Apps Engine
  • Google Apps for Business
  • google apps for education
  • Google Apps for Government
  • Google Apps Reseller
  • Google Apps Script
  • Google Apps Vault
  • Google Calendar
  • Google Cloud Platform
  • google cloud storage
  • google commerce search
  • Google Compute Engine
  • google docs
  • google drive
  • Google Earth
  • Google Earth Enterprise
  • Google Earth Pro
  • Google Enterprise
  • Google Enterprise Search
  • Google Forms
  • Google Green
  • google groups
  • Google Maps
  • Google Maps API
  • Google Maps Coordinate
  • Google Maps Engine
  • Google Maps Engine public data program
  • Google Maps for Business
  • Google Maps Tracks API
  • Google Places API
  • google play for education
  • Google Prediction API
  • Google Search Appliance
  • google sites
  • Google spreadsheets
  • google storage
  • Google Storage for Developers
  • google+
  • Google+ api
  • Google+ Communities
  • googlenew
  • government
  • GSA
  • GSA 7.0
  • guest post
  • HALO Trust
  • Hangout on Air
  • hangouts
  • innovation
  • international trade
  • Internet Explorer
  • intranet
  • iOS
  • iPad
  • IT
  • K-12
  • large business
  • manufacturing
  • Maps
  • marketplace
  • medium business
  • mobile
  • moms
  • Mother's Day
  • NAVMAN
  • new features
  • Niagara International Transportation Technology Coalition
  • non-profit
  • noteworthy
  • offline
  • partner
  • partners
  • Place Summaries
  • Postini
  • productivity
  • Quickoffice
  • Receptionist's Day
  • retail
  • SBW2013
  • Search
  • Security
  • Sheets
  • Slides
  • small business
  • SMB
  • success story
  • support
  • System Admin
  • T Dispatch
  • Transport and Logistics
  • Trust
  • university
  • utilities
  • Veteran Owned Businesses
  • Veterans Day
  • wallet
  • webinar

Blog Archive

  • ▼  2013 (239)
    • ▼  December (18)
      • Keeping you safe in 2013
      • Google+ Helps Premier Foods Elves Get Ready for th...
      • Kurdistan Regional Government is first government ...
      • Google Chromebooks provide personalization, collab...
      • [Automatic response] A Reply from Google Groups
      • Images Now Showing
      • New Google Sheets: faster, more powerful, and work...
      • More Chromebook options for your schools from Dell
      • Graduation Alliance deploys Chromebooks to help at...
      • WaterTrax gives utilities a visual view of water q...
      • Google Apps helps eco-cosmetics company LUSH keep ...
      • Fairfax NZ gets on the same page with Google Apps
      • National Geographic shares rich map content with t...
      • Google Compute Engine and App Engine give Evite fr...
      • Google Apps Improves Efficiency for Redfin Agents ...
      • Pediatric Home Service puts patient care at nurses...
      • Google Compute Engine is now Generally Available w...
      • The State of Colorado Puts Innovation First
    • ►  November (25)
    • ►  October (29)
    • ►  September (19)
    • ►  August (11)
    • ►  July (21)
    • ►  June (26)
    • ►  May (24)
    • ►  April (20)
    • ►  March (13)
    • ►  February (17)
    • ►  January (16)
  • ►  2012 (176)
    • ►  December (18)
    • ►  November (17)
    • ►  October (21)
    • ►  September (15)
    • ►  August (13)
    • ►  July (11)
    • ►  June (19)
    • ►  May (16)
    • ►  April (13)
    • ►  March (9)
    • ►  February (12)
    • ►  January (12)
  • ►  2011 (85)
    • ►  December (14)
    • ►  November (19)
    • ►  October (17)
    • ►  September (21)
    • ►  August (14)
Powered by Blogger.

About Me

Unknown
View my complete profile